Refund and cancellation policy
Last updated: 16 October 2026
This policy covers the Starter, Growth, and Group plans, billed monthly or yearly. The free personal card has no charges, and a trial does not create one. Charges are taken through PayPlus when you confirm a plan.
How billing works
Plans are prepaid for the period you choose: one month, or twelve months on yearly billing. Yearly costs ten times the monthly price (two months free). The price on the pricing page applies unless we agree something else in writing.
Until PayPlus merchant keys are set, no card is charged from this website. After they are live, you are charged on the day you confirm the plan. A monthly plan covers 30 days from that day; a yearly plan covers 365 days.
Cancellation
You may cancel at any time from billing or by writing to contact@market-intelligence.ai. Cancellation stops the next renewal. You keep access until the end of the period you already paid.
We do not prorate unused days or months, on monthly or yearly billing. If you cancel a yearly plan, the dashboard stays open until the year you paid for ends.
Refunds
If we charged you in error, write to us within 14 days of the charge. If the service was unavailable for a material stretch of the period you paid for, write to us within 14 days of the outage. In either case we will refund or credit the affected period.
Change of mind after a page has been published is not an automatic refund. We may offer a goodwill credit at our discretion.
If consumer law in your country gives you a cooling-off right for distance contracts, that right applies on top of this policy.
Failed payments
If a PayPlus payment fails, we may retry and then lock the owner dashboard until the plan is current. The customer page and printed QRs stay live.
Contact
Billing questions: contact@market-intelligence.ai. Include the owner email and business name.